Effective date: September 19, 2026
Austin Flood Damage Cleanup respects the privacy of people who visit this website, call our team, or submit a request for help. This policy explains the types of information we may receive through the site and how we use it to respond to water damage restoration, flood cleanup, sewage cleanup, and related service inquiries.
Information you choose to provide
When you use a callback or contact form, you may provide your name, phone number, email address, property address, and a description of what is happening. You may also share information when you call (512) 402-3826. Please only include the information needed for us to understand the request and reach you. Do not submit passwords, payment card information, medical records, or other sensitive information through a public form.
How we use contact information
We use submitted information to respond to your request, coordinate a callback, understand the type and urgency of a property issue, and provide information about our services. A form submission is not a guarantee that a crew has been dispatched. For active or unsafe conditions, call us directly and follow emergency guidance from local authorities when appropriate.
Website contact requests are forwarded through Resend to the business inbox at adib855rhinohelp@gmail.com so the team can review and respond. We do not sell contact form information. We may share information with service providers that help operate the website or transmit a message, or when disclosure is required by law, legal process, or a good-faith need to protect people and property.
Website technology
This site may use basic technical information such as browser type, device information, approximate location inferred from an IP address, and pages visited to keep the site secure, understand site performance, and improve the experience. The site may also use cookies or similar storage for essential operation. We do not use this policy to promise that every third-party service has identical privacy practices; review the applicable provider terms when you follow an external link.
External links and Google profile
The site may link to official city-government websites and the business Google profile. Those destinations are operated by other organizations and have their own policies. Austin Flood Damage Cleanup is not responsible for the privacy practices, availability, or content of an external website.
Your choices
You may ask what contact information we have received from you, request correction of inaccurate information, or ask us to stop using it for a particular follow-up. Contact us at (512) 402-3826 or use the address listed above. We may need to keep limited records when required for legal, accounting, insurance, or operational reasons.
Updates
We may update this policy when the website, service providers, or applicable requirements change. The effective date at the top of this page identifies the current version. If you have a privacy question before sharing information, call our team and ask what details are needed for your request.